The days of sifting through reams of paper to find a passenger's connecting flight or special meal request are gone. ENGAGE by digEcor integrates with airline ground systems to make current data accessible in the air on a mobile device. Cabin crew have all relevant passenger information available at the swipe of a finger and can complete operational reports on the device in-flight.
ENGAGE was developed by Australian aviation systems integration and application development specialist, Intelligent Pathways. Currently used by Australia’s biggest airline, ENGAGE is a user focused solution that empowers cabin crew to provide exceptional customer service to passengers.
ENGAGE also streamlines operational efficiency by enabling electronic data capture and reporting in the air.
| Pre-Flight | In-Flight | Post-Flight |
|---|---|---|
| 1) The crew downloads their flight to the device | 1) The crew accesses the stored data on the mobile device | 1) The crew synchronises the device with the ENGAGE Ground server |
| 2) Applicable flight data including manifest, passenger profile, crew, defects and notes are loaded from the airline ground systems | 2) The crew captures data about passengers, operations or defects during the flight on the device | 2) All data recorded in-flight including loyalty sign-ups, passenger notes, feedback, defects and reports are transferred back to the ground server and stored |
| 3) This data is stored on the device database | 3) This data is stored on the device database | 3) This data is then published to the relevant airline systems via web service, file transfer or database operations |
Find out today how ENGAGE by digEcor can increase your passengers' satisfaction in-flight!
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