I was curious to see just how the industry (at least those using Twitter) responded to the 2011 Airline Passenger Experience Annual Conference and Exhibition last week. So I spent a little time analyzing the sentiment of tweets that used key phrases and hashtags. The time frame I looked at is Sept 15 - Sept 22. The results are compiled in the infographic below. Feel free to grab the code at the bottom of the post to re-post the image.
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