As I listen to all the capabilities of the newest IFE systems and advantages of connectivity, I keep coming back to the same question - are airlines operationally prepared to handle real time customer service in an online environment?
For example, if I’m a passenger on a plane and have an issue in-flight and I reach out via Twitter, other online platform or integrated tool, is the customer service team at the airline equipped, trained and ready to solve my problem before I land?
The in-flight entertainment and connectivity market was boiling and looking for change throughout 2010 and then erupted during 2011. Several evolutions in technology finally emerged after years of discussion and development. To be honest, I think we are still on the cusp of those evolutions
We recently released our 2011 Passenger Survey Results and I want to spend a little time giving a deeper explanation of some of the findings. In this video, I look at one of the more challenging slides that shows how willing passengers are to use a credit card broken down by country.
Last year, we released a passenger study addressing hot trends at the time. However, so much has changed since then. So today, we are happy to announce an updated 2011 Passenger Survey based on all new research.
Brett Snyder, of CrankyFlier fame, asked this question at the recent APEX Technical Committee meeting in Burbank, California. For the record, embedded systems will absolutely be here for the next five years. To say otherwise is usually just self-serving. Let me give a couple of reasons why they aren’t going away in the short term.
In case you aren’t very familiar with Row44, it offers connectivity via ku-band satellite technology. I want to share a few things that I’ve learned from my discussions with some of Row44′s key leadership members.
Mary Kirby, of Runway Girl fame, was kind enough to interview digEcor Marketing Director Adam Williams at the annual APEX event in Seattle. We cover topics such as portable IFE, connectivity and our in-flight content services.
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